Return Policy

Petersign aims to be the place where you can do hassle-free shopping. We strive to provide our customers with the utmost satisfaction and comfort. Our products are always made to the highest standard, maintaining ourselves at a set standard. However, in case of any unforeseeable inconvenience, we have implemented a return and refund policy to provide a smooth return process experience.

1. Eligibility for Returns & Exchanges

• Our user-friendly policy offers a 30-day return, refund and exchange. Exceeding the number of days will result in the offer being expired.
• In order for it to be eligible for a return, the item must be unworn, unwashed, and in its original packaging with a tag attached.

2. Return Process

• To start your return process, reach out to our customer service via our email at info@petersign.com to guide you through the process. Mention your email, number and provide a valid reason for the return.
• Our team will send you a “permission to return” email to send in your return item. Once the item is received and inspected within 3 days, we will notify you of our response via email.
• It is highly recommended that the item is returned in its original packaging, as it will help accelerate the return process.

3. Exchange Process

• If you face issues with the following conditions: different shade, design, or size, email us at info@petersign.com and fill in the exchange request.
• We will cover all the exchange costs, including return shipping charges.

4. Refund Policy

• If the product is defective or not as described or shown on our website, you are eligible for a refund.
• After receiving your return item, the inspection and approval will take about 3 days. Once completed, our customer service will contact you within 24 hours.
• The refund processing will take about 7 days after approval.