Shipping Policy

At PeterSign, we are dedicated to providing you with a fast and reliable shipping experience. We strive to ensure that your order reaches you on time in its best condition. The following are the terms that constitute our shipping policy.

1. Shipping Destinations

We offer worldwide shipping except for Israel and Russia and APO/FPO addresses. Due to shipping restrictions, we cannot deliver to these places.

2. Shipping Methods & Carriers

  • We provide standard and expedited shipping, which you can select during checkout.
  • To ensure maximum secure delivery, we collaborate with the following service providers: DHL Express, FedEx Express and UPS.

3. Shipping Costs

We charge $24.99 for standard shipping and $39.99 for expedited shipping. Additionally, free delivery is available in the USA, UK & Canada on orders over $139.

4.  Order Processing Time

Orders are processed within 1 to 2 business days. Processing time frames may vary during peak times and sales events.

5. Estimated Shipping Time

Shipping charges for your order will be calculated and displayed at the checkout. 

  • Estimated time for Free shipping is 10 to 12 business days
  • Estimated time for Standard Shipping is 8 to 10 business days
  • Estimated time for Expedited Shipping is 3 to 5 business days

Note: Orders are not shipped or delivered on weekdays or holidays. During peak seasons or holidays, there will be delays in shipping times. Please allow additional days in transit for delivery. 

In the event of unexpected delays, kindly reach out to us directly via email info@petersign.com with your inquiries.

6. Tracking & Notifications

  • Once your order has been shipped, you will receive a confirmation email about the product shipping with your tracking ID.
  • Use this tracking number to monitor the delivery status of your order.

  • If you do not receive your tracking number within 24 hours of placing your order, please contact our customer service team.

7. International Shipping & Duties

International clients are liable for all import fees, taxes, or customs charges imposed by the government. The local customs office determines these fees, and they are not included in our shipping costs. Moreover, there can be potential delays in the case of unforeseeable events. 

8. Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or damaged during transit, please contact our customer service team as soon as you can. We will work with the courier to resolve the issue promptly.  

9. Returns & Refunds Related to Shipping

Shipping charges are not refundable. If you receive a defective product, you are eligible for replacement or refund. For further details, please read our refund policy.